Ticketing Information

A2SF Covid-19 Update

After closely monitoring the spread of COVID-19 and consulting with our partners, the Festival has decided to cancel this summer’s indoor, ticketed events including:

• Machine de Cirque’s La Galerie, June 13-14
• Black Violin (co-presented with The Ark), June 18
• Scott Silven’s Wonders at Dusk, June 21-26
• Kristin Chenoweth, June 24
• Pink Martini, June 25
• Indigo Girls (co-presented with The Ark), June 30
• The Capitol Steps, July 4

While we are disappointed that we can’t share this special season with you, we take the safety of our community very seriously. The production process and significant financial investment required doesn’t allow us to delay a decision further. Our hope is to reschedule many of these artists for future seasons. 

Next Steps for Ticketbuyers:

To request a refund, please use this form to select one of two options:

1. Donate the full or partial value of your tickets back to the Ann Arbor Summer Festival (this would be tax-deductible as an in-kind gift); or
2. Request a refund for the value of your tickets via credit card or check. A box office representative will need to call you for credit card information if you purchased by phone or at the Michigan League. The value of your ticket will be refunded to the credit card you use to purchase if you ordered online. 

At this time, please do not call the box office. The patron services team is working with a reduced staff remotely (per Governor Whitmer’s Executive Order) and is experiencing tremendous call volume. It may take up to two weeks to receive a call back. We ask that you fill out this form by May 31, and the box office will follow-up with you to complete your refund. If we do not hear from you by May 31, your ticket will be processed as a donation. 

Starting Monday, March 30, the box office will be open to receive calls from 1 pm – 5 pm Monday-Friday, and will be returning calls from 9 am – 5 pm Monday-Friday.  Our ticket service is provided by the UMS Patron Services Office; should you request a refund, you will be receiving a call from someone from the Patron Services team.

Buy Early & Save Big with a Festival Sampler!

Give yourself flexibility and a taste of the entire Mainstage experience with the Festival Sampler, which lets you create your own individualized series and take advantage of early buying discounts when you purchase three or more shows through May 31.

• BUY 3 SHOWS AND SAVE 10%

*Discount is only valid for tickets purchased for multiple shows (not multiple tickets to an individual show) and only applied when tickets are purchased in a single transaction through May 29. Discount cannot be applied to previous ticket orders, or applied with other discounts or promotions. Festival donors at the Power Circle level ($1000+) enjoy the benefit of Sampler discounts throughout the festival season. *Please note that while the discount may not be available for all shows, every show counts toward greater overall savings.

Fee Schedule

For online and phone orders, there is a $3 to $6 per ticket service fee. There is no service fee for in-person orders. Online tickets are available up to three hours prior to the performance, at which point they must be purchased by phone or in person.

Group Sales

Groups of 10 or more receive a 10% discount on most performances and offer a more flexible payment schedule for advance sales. For more info please call the Group Sales Coordinator at (734) 763-3100.

Flexibility, Service, & Convenience

Special Seating

Patrons with special seating needs should inform the Ticket Office when purchasing tickets. For information on accessibility, please click here.

Ticket Exchange

Patrons may exchange tickets for a $5 per ticket exchange fee. Exchanged tickets must be received by the Ticket Office (by mail or in person) at least one hour prior to the performance. The value of the tickets may be applied to another festival performance on the season. You may fax a photocopy of your torn tickets to (734) 647-1171 or email an image of the torn tickets to UMSTIX@umich.edu. Lost or misplaced tickets cannot be exchanged.

Ticket Donations

Unused tickets may be donated to the festival for a tax-deductible contribution up to 15 minutes prior to the performance. Unused tickets that are returned after the performance are not eligible for a tax-deductible contribution. To donate your tickets, please contact the Ticket Office. To receive a tax-deductible receipt, please call the festival office at (734) 994-5999.

Lost or Misplaced Tickets

Call the Ticket Office at (734) 764-2538 to have duplicate tickets waiting for you at Will-Call. Duplicate tickets cannot be mailed. In the event of a double seating situation with duplicate tickets, priority will always be given to the holder of the original tickets.

Ticket Resale

The Ann Arbor Summer Festival strongly opposes ticket scalping. The resale of tickets by non-authorized outlets for a price greater than the retail price is a misdemeanor under Michigan law (MCL 750.465(6)). Whenever the festival is presenting a show we expect to be particularly popular, we discourage the resale of tickets by setting a limit on the number of tickets individuals can purchase. We encourage interested ticket buyers to contact our Ticket Office directly at (734) 764-2538 to inquire about ticket availability to any festival performance.

Ticket Office Hours

The Ticket Office is located on campus in the Michigan League at 911 N. University. Ticket Office hours are:

April 1 – May 2
Monday–Friday: 9 am–5 pm
Saturday: 10 am–1 pm
Closed Sundays

May 4 – June 7
Monday–Friday: 10 am–5 pm
Closed Saturdays & Sundays

June 8 – July 3
Monday–Friday: 10 am–5 pm
Saturday: 10 am–1 pm
Closed Sundays
*Also CLOSED on Memorial Day, May 25*

The Ticket Office opens at the performance venue
90 minutes before each performance and remains
open until 30 minutes after the performance begins.

Sorry, No Refunds

Please check your order and tickets carefully. All ticket sales are final. If you are unable to use your tickets, you may exchange them on or before the performance date, up to one hour before the show. Tickets may also be donated to the Ann Arbor Summer Festival up to 15 minutes prior to a show by calling the Ticket Office. To receive a tax receipt, please call the festival office at (734) 707-4961

For more details about Festival Ticket Programs (Young Professionals Club, Kids Tickets, Student Tickets, Good Neighbor Tickets) please click here.

Helpful Info

2020 Festival Venues

Hill Auditorium
825 N University Ave
Ann Arbor, MI 48109

Power Center for the Performing Arts
121 Fletcher Street

Top of the Park
915 E Washington St
Ann Arbor, MI 48109

Zingerman’s Greyline
100 N Ashley Street
Ann Arbor, MI 48104

Parking

Please click here to see parking options. Due to traffic, we strongly recommend that patrons allocate an additional 20 minutes to their normal travel time to park and arrive before the performance begins.

Access & Special Needs

We are working hard to make the festival experience accessible to all our visitors and patrons with disabilities. We offer the following for our guests:

• Select wheelchair and companion seating at all indoor venues
• Handicap parking at multiple locations throughout the site
• Courtesy wheelchairs at venues, when confirmed in advance
• Select interpreted performances and captioned movies screenings

Children

Children under the age of 3 will not be admitted to indoor festival performances in consideration of other patrons, unless otherwise noted. Please use discretion in choosing to bring a child to a show. Remember, everyone must have a ticket, regardless of age.